siddharthabansal only partners with reputable domestic (currently India) and international courier companies to ship your orders. This ensures the condition and timeliness of your order(s) arriving at your doorstep.
- All non-custom orders are generally dispatched within 24-48 hours.
- Orders containing item(s) labeled “Custom Order” as specified on the product’s detail page will usually take 2-3 days to prepare and after which will be dispatched within 24-48 hours.
- If an order contains both custom and non-custom items, the order will have to be split into two separate shipments accordingly. This done to ensure that your entire order does not get delayed due to custom items as they are dispatched from different Brands.
- For domestic (currently India) shipping, kindly expect your order to be delivered within 5-7 days in major cities and 5-8 days in other locations depending on your pin code.
- For International shipping, kindly expect your order to be delivered within 10-12 days depending on your country.
- Once dispatched, you will be able to track your order online through your account.
- Shipping for all domestic (currently India) orders are free!
- Shipping for all international orders will follow our international partner’s lowest pricing rate.
- Cash on Delivery (COD) orders are currently capped at INR 3,000. If you wish to make an order above that amount, kindly opt-in for any prepaid payment method such as Debit / Credit card or Internet Banking.
- Customs duties, handling fees, fines, or interest thereon, and other government taxes or governmental and regulatory increases imposed with respect to the provision of services, shall be covered by the customer. siddharthabansal will not be held accountable for any extra charges implemented by the country in which the order was delivered, nor will siddharthabansal directly nor indirectly ask the customer to pay for such additional fees. The customer will be informed by the courier service of such.
At siddharthabansal, we always strive to ship all the items in your order. In the rare occasion that a product(s) is unavailable/out of stock, we will inform you via email.
*Note: The cities, towns, districts, and countries, whether domestic or international, that are not listed on our website are deemed noneligible for shipping by our courier companies whether due to IATA restrictions or they are not covered by them. As such, siddharthabansal will abide by said restrictions and cannot be held accountable.
Our return policy is simple and hassle-free. You may return merchandise within a 7-day window starting from the day you receive it if it fulfills one or more of the following conditions:
- The product arrived in a physically damaged condition.
- The product had missing parts or accessories.
- The product was different from what you ordered.
Kindly note the following:
- Only unworn/unused merchandise with all tags attached in the original packing as it was delivered to you can be returned.
- In the case where the product(s) is damaged/defective, we will issue a refund only if the product cannot be repaired or replaced.
- Where applicable, the courier return charges will be added to the amount with the customer’s prior knowledge.
- If an item is returned without going through the correct return process mentioned herein, the product will not be refunded, and the customer will have to pay for the reverse-return shipping fees.
If you wish to request a return, kindly send us a detailed email on [email protected] with supporting clear images of the product defect, your order details and contact information within 24 hours of delivery. One of our customer support team members will respond to you within 48 working hours. Our working hours are Monday–Saturday, 10 AM–6 PM (IST).
MERCHANDISE NOT ELIGIBLE FOR RETURNS:
- Custom orders cannot be returned or exchanged as they were tailored to your requirements/measurements.
- Merchandise of intimate nature such as, but are not limited to, panties and lingerie products cannot be returned or exchanged due to hygiene issues.
- Products that are sold as a lot or in packs cannot be returned as individual items.
- Discounted items bought during sales, special promotions, or using promo-codes cannot be returned.
All eligible and cleared items must be returned in their original condition, with the tags intact, original accessories and in the original packaging as delivered to you. Our return center address is 87 A, Ground floor, Shahpur Jat, Near UCO Bank, New Delhi-110049
After careful inspection, siddharthabansal reserves the right to refuse the return of a product(s) if an item(s) is deemed used, damaged, soiled, or altered, in which case we will revert back to you and inform you as such.